How we activated eight research sites across five countries in a single day

Scheduling two on-site and six remote activation sessions enabled us to smoothly launch all eight sites in one day. Whether remote or on-site, our success team follow a standardised activation process:

Sites gave a 100% satisfaction score for the information provided in these sessions, delivered through a mix of verbal training, slide decks, and web resources.

Our streamlined process allows our site success team to efficiently engage site staff and gather everything needed to configure the app.

We then tailored the app for each site - adding real 360° images of waiting areas and procedure rooms, site location maps, and contact details. This accurate, relevant information helps reduce the logistical burden on families and familiarises patients with the environment, lowering their anxiety on the day to enhance both compliance and experience.

Meet Asyah - the site success manager for this trial. She was a paediatric research nurse for 5 years before joining the Little Journey team. Her first-hand expertise has shaped the way we work with research sites, streamlining processes and ensuring both the site staff and patients achieve maximum value from our platform.

"I saw first-hand how site staff juggle complex trials while supporting children and families through difficult moments. One of the most rewarding parts of the role was building trust and being a voice for families. Now, as a Site Success Manager, I use that experience to reduce the burden on site teams—helping them feel confident with our app so they can access the full benefits for delivering excellent care and supporting the incredible young people at the heart of every trial.”

Read more about Asyah's role at Little Journey

Our site success team's job doesn't end at activation, they partner with the research sites for the duration of the trial. They book quarterly check in meetings, contribute to updates for trial newsletters, and attend investigator meetings to support the ongoing success of our app and the trial. 

This continued partnership is a key reason we receive such strong buy-in from research teams and consistently positive feedback from sites using Little Journey.