Patient support, delivered

Trial Flow enables sponsors and CROs to standardise patient support delivery across studies, sites, regions and patient populations — improving adherence, retention and trial timelines at scale. 

Rapidly configured to each protocol, the Trial Flow platform gives patients and caregivers the right support at the right time, increasing their readiness to participate throughout a study.

Trial Flow My Next Visit milestones and onboarding screens

How Trial Flow works

Trial Flow turns complex protocol requirements into structured, patient-facing support that can be
deployed quickly and consistently across global studies. 

Blue arrow head with 'Assess' written on it

Step 1: Assess

We assess each study protocol: including procedures,  sites, trial visit logistics, and participant criteria to identify where patients, caregivers and site teams need support. 

Green arrow head with 'configure' written on it

Step 2: Configure

We then configure Trial Flow around your study: selecting the right combination of support features, localising content by site and language, generating ethics packs and setting up compliant data collection. 

Trial Flow PAP EU Digital Assets_Deliver

Step 3: Deliver

We deliver the patient-facing study app, alongside site activation and regular reporting to support a smooth launch and provide ongoing insight into what patients engage with to drive adherence and retention. 

12-16 week
deployment

Launch protocol-aligned support faster than custom app or agency-led builds.

Sponsor content integration

Make existing patient materials easier to access, track and learn from.

Over 96% schedule adherence

Our delivery model keeps trial timelines on track.

The four pillars of effective patient support

 Information alone is not enough to keep participants engaged throughout a trial. Trial Flow brings together logistical, educational, distraction & coping, and motivation & progress support to address the real barriers that lead to avoidable protocol deviations, delays, and dropouts. 

Phone screens showing a sample of Trial Flow's logistical support features

 Logistical 

Trial Flow's logistical support helps participants understand what is happening, when it is happening, and what they need to do next.

Feature examples:

  • My Next Visit
  • Notifications
  • Fasting guidelines
  • Notes
  • Site information

     

Makes the practicalities of trial participation easier to navigate day-to-day

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Phone screens showing a sample of Trial Flow's educational support features

 Educational 

Trial Flow's educational support gives patients and caregivers clear, accessible information about different aspects of their trial, tailored to their specific protocol and user needs.

Feature examples:

  • Clinical trial information
  • Study information (inc. sub-studies)
  • Procedure education
  • Virtual tours
  • Quizzes

     

Improves understanding of trial requirements, and the purpose behind each one, so patients can prepare and remain engaged through to study completion.

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Phone screens showing a sample of Trial Flow's distraction and coping support features

 Distraction & Coping 

Trial Flow's distraction & coping support helps patients manage uncertainty and cope with stressful moments throughout a trial.

Feature examples:

  • My Zone (paediatrics)
  • Unwind (adolescents & adults)
  • Soothing activities
  • Downloadable preparation activities

     

Reduces the emotional burden to trial participation to help patients attend visits, complete trial requirements and remain in the study.

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Phone screens showing a sample of Trial Flow's motivation and progress support features

 Motivation & Progress 

Trial Flow's motivation & progress support Trial Flow uses behavioural science to help patients recognise how far they’ve come and  understand the value of their participation.

Feature examples:

  • Notifications
  • Medication reminders
  • Progress milestones

     

Reinforces progress and purpose to help patients stay motivated, adhere to requirements, and remain engaged through long or complex studies.

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Support that fits the patient, the protocol and the trial journey

The same patient support strategy will not work for every protocol or patient population. Trial Flow provides one platform to deliver tailored support across ages, user types and studies.

Protocol-aligned

Support reflects the study schedule, procedures, visit requirements and key participation moments. 

User-specific

Content and experience are adapted for adult, adolescent, or paediatric patients and their caregivers.

Journey-based

Support can adapt across visits, study stages, arms and sub-studies. 

Portfolio-ready

Reusable support components enable this patient-centric experience to scale across research portfolios.

Images of caregivers, children and teens and adults using the Trial Flow app.

We are proud to have supported

50,000+

patients & caregivers

17+

countries worldwide

9

top global pharma & CROs

Featured Case Study

Reducing dropout and accelerating timelines in a global gastroenterology study

Patient and caregiver using Trial Flow on smart phones

Background

Trial Flow supported a complex global study with a high-burden protocol, helping reduce patient dropout, accelerate projected timelines and improve site engagement. 

Study details: 68 patients enrolled | 35 sites | 9 countries | 16 languages

Key proof points

  • 53% reduction in dropout
  • 14 months faster study delivery
  • 83% site uptake
  • 100% sponsor, CRO and site satisfaction
Read the case study

Turn patient support into actionable insight 

Data & Reporting

Trial Flow captures and structures patient interaction data across each study, helping teams understand what patients use, value and ignore.

As this data builds across studies and therapy areas, it creates a clearer picture of where friction starts, when support is needed most, and what improves engagement, adherence and retention.

  • See how patients engage with different types of support
  • Identify confusion or disengagement earlier
  • Inform retention strategies across patient cohorts and therapy areas

As your Trial Flow dataset grows, we help you build a stronger evidence base for improving patient support across your full research portfolio.

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Ready to improve retention in your next trial?

Talk to us about how Trial Flow can deliver protocol-aligned patient support quickly, globally, and with confidence.

Trial Flow Phone (Left)