Case study

Streamlining site activation for a global multi-site trial

21/05/2025
Research site staff reviewing patient information
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Key Results

8 sites activated

across five countries, in one day

Under 60 minutes

training time per site


9/10 promoter score

very likely to recommend Trial Flow

100% satisfaction

with the effectiveness of training and activation

Background

 Trial Flow activated global research sites quickly and consistently, enabling site teams to introduce the patient support delivery platform confidently without adding unnecessary operational burden. Patients could then be introduced to Trial Flow to support their trial experience, adherence and retention rates.

Challenge

Meeting trial timelines

80% of clinical trials are delayed. Multi-site trials are more likely to experience delays because of increased coordination, complexity and variation across sites. 

Burden on site staff

 In this study, research staff were managing multiple trials with different processes and tools. The sponsor needed a patient support solution that could integrate smoothly into existing workflows and be introduced confidently by site teams. 

Our solution

A structured activation model for research sites

Trial Flow was implemented using a standardised site activation process designed to support rapid, consistent rollout.

This included:

  • Standardised onboarding process across all sites
  • Combination of remote and on-site activation sessions
  • Training, demo, and onboarding delivered in under 60 minutes per site
  • Support led by site success managers with clinical research experience

The approach helped sites understand the value of Trial Flow and feel confident introducing it to patients and caregivers.

Member of research site staff reviewing notes on iPad

Outcomes

Fast activation

8 sites activated in one day

Trial Flow was launched across five countries in a single day. 

High satisfaction

9/10 likelihood to recommend

Sites were very likely to recommend Trial Flow to a colleague.

High uptake

95% average site uptake

Across all trials, Trial Flow has maintained strong average site uptake.

Strong site confidence

100% training satisfaction

Site teams were satisfied with the effectiveness of training and activation.

speech marks

I knew of the app benefits, but seeing it first-hand really gave me much better insight to how easy, useful, beneficial, and user friendly it really is.

Clinical Research Associate, US Site

[Overview of the outcomes. Rearrange the cards below as needed!]

Want to see results like these in your trials??

Talk to us about how Trial Flow can deliver protocol-aligned patient support that helps improve timelines, adherence and retention across your studies. Without increasing burden on site teams.

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